Skywatch support

Having trouble with our API? Not finding the data you are looking for? Simply contact our support team. 


Frequently asked questions

 

ABOUT SKYWATCH

SkyWatch is on a mission to make remote sensing data accessible to the world. Every day, trillions of pixels are captured by satellites orbiting our planet. With new applications for this data being discovered every week, the demand for this imagery is increasing across many industries. However, the current process for purchasing satellite imagery is tedious and time-consuming. We aim to change that.

About hours of operation

Our normal hours of operation are Monday to Friday 9AM to 5PM EDT with extended hours of service for support issues. You can email us at anytime at [email protected] or call us at 1-888-882-8232.

ABOUT PRICING

Accessing the SkyWatch API is entirely free. So is searching for available data. Through the SkyWatch API, you can also download up to 50 GB of open source satellite data per month without incurring any costs (fair usage rates apply after). For more information on very high resolution data, simply contact our sales team or call us at 1-888-882-8232

ABOUT high resolution data

Yes. For more information on very high resolution data, simply contact our sales team or call us at 1-888-882-8232

About satellites

We do not own satellites, but work with providers from around the world to make their earth observation data more easily accessible.

ABOUT API

Application program interface (API) is a set of routines, protocols, and tools for building software applications. An API specifies how software components should interact. Additionally, APIs are used when programming graphical user interface (GUI) components. For more information on the SkyWatch API, please refer to our documentation.

About analytics

You can access real-time usage related data through your dashboard. Based on your use case, we can also provide you with more specific data. For more information, simply contact our sales team or call us at 1-888-882-8232

 

 

 

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